Applies to all orders placed on Whole Melt Extracts Official

Order Processing Times

Processing Window: Orders are processed within 24 hours.

Cutoff Time: Orders placed after 12:00 PM Pacific Time (PT) will ship the next business day.

Friday Cutoff: Orders placed after 12:00 PM PT on Fridays will ship on Monday.

Weekends & Holidays: Carriers do not process or deliver on weekends or public holidays; transit times exclude these days.

We always aim for on-time delivery, but please note that all estimated delivery dates are provided by carriers and may occasionally be affected by unforeseen delays.

Shipping Rates & Delivery Estimates

Shipping Method Estimated Delivery Time Cost
USPS Standard – Orders under $49 2–3 business days $18.00
USPS Standard – Orders $49+ 2–3 business days FREE
USPS Priority – Next Day 1 business day $23.00
International (Europe & Australia) – USPS Standard 3–5 business days (customs may extend) $40.00

Overnight Delivery: Available for most U.S. addresses, depending on carrier cutoff times and availability.

Note: Weekend and holiday processing is limited. Some delivery services may not operate on Saturdays or Sundays in certain areas.

Address Types We Ship To

We support deliveries to P.O. Boxes and APO/FPO/DPO addresses within the U.S. and U.S. Territories via USPS.

Shipment Confirmation & Tracking

Once your shipping label is created, you’ll receive a confirmation email with your tracking number.

Tracking typically activates within 24 hours.

Delivery Issues (Lost, Delayed, or Damaged Packages)

If your tracking shows “Delivered” but you haven’t received your package:

Double-check your shipping address, mailbox, and with neighbors.

Allow 24–48 hours for a possible delayed carrier scan.

Contact the carrier directly with your tracking number.

Whole Melt Extracts Official is not liable for packages once marked delivered by the carrier. However, our support team will always assist you in resolving delivery concerns.

For damaged shipments, please retain all packaging and contents and email info@wholemeltextracstofficial.com within 7 days of delivery to start a damage claim.

Missing Item Policy

If an item is missing from your order:

Notify us within 7 days of delivery by emailing info@wholemeltextracstofficial.com with:

Your order number

A description of the missing item(s)

A photo of the packing slip and received items

We may verify the issue by reviewing order logs, packing records, and inventory.

Resolution options (based on verification):

Reshipment of the missing item, or

Store credit for the item’s value.

Returns

Please refer to our Returns Policy for eligibility details, timelines, and return instructions.

Address Accuracy Reminder

Before finalizing your purchase, please double-check that your shipping address (including apartment or unit numbers) is correct.
Incorrect or incomplete addresses may cause delays or lost shipments and could limit our ability to assist with replacements or refunds.

Frequently Asked Questions (FAQ)

Q: How long does order processing take?
A: Orders are processed within 1–2 business days. Orders placed after 12:00 PM PT ship the next business day.

Q: Do you ship internationally?
A: Yes. We offer standard USPS shipping to Europe and Australia (3–5 business days; customs may extend delivery times). Duties and taxes are the customer’s responsibility.

Q: How can I track my order?
A: You’ll receive a tracking email as soon as your label is created. Tracking updates usually appear within 24–48 hours.

Q: What if my package says “delivered” but I can’t find it?
A: Check with neighbors, building staff, or your mailbox. Wait 24–48 hours for delayed scans, then contact the carrier. If the issue persists, email us for assistance.

Q: Do you ship to P.O. Boxes or APO/FPO addresses?
A: Yes, we do—through USPS.